![]() Increased the interval of her Dark Pools ability to inflict damage every 1.25 seconds, up from 1 second.Increased healing per tick to 150 HP, up from 100 HP for a total of 1500 HP healed over time.Slight increase to the average amount of Ingredients received when harvesting Plants, like Mushroom Oil, to aid in Potion crafting.Moderately increased the chance for a Helthing to drop Souls when defeated during the night.Slightly reduced the amount of Souls required for fixing Broken Equipment.Moderately increased Durability for all Rarities.This is due to the new values being factored in and will show correctly when starting a new World. Norsfell: as a result of this change, players who have an active save game at the time of the patch may see their weapon Durability not at full. ![]() Slightly increased Durability for Epic weapons.Moderately increased Durability for Common, Uncommon and Rare weapons.Fixed an issue that allowed players to earn large amounts of XP after immediately leaving Survival games based on the World State.Survival Mode will now unlock for Players at Account Level 2, down from 3.Slight decrease to Helthings spawning frequency during the night.Slight decrease to Jötunn HP, Armor and Damage.Saga Mode – Multiplayer – All Group Sizes.Slight decrease to Creature HP, Armor and Damage values.Saga Mode – Multiplayer – Small Groups (2-3 Players).Slight decrease to Helthing HP and Armor.Microsoft Bing Ads Universal Event Tracking (UET) tracking cookie. Google Universal Analytics long-time unique user tracking identifier. Generic Visual Website Optimizer (VWO) user tracking cookie that detects if the user is new or returning to a particular campaign.Ī session (temporary) cookie used by Generic Visual Website Optimizer (VWO) to detect if the cookies are enabled on the browser of the user or not. Generic Visual Website Optimizer (VWO) user tracking cookie. Google advertising cookie used for user tracking and ad targeting purposes. Microsoft User Identifier tracking cookie used by Bing Ads. Google Universal Analytics short-time unique user tracking identifier. This can negatively impact their motivation levels, thereby leading to agent burnout. If the occupancy of your call center approaches 100%, that means agents are taking calls back to back without stopping.If there is 84% occupancy in a call center, that doesn’t mean the remaining 16% of the workforce never works it shows that 16% of the time they are available encompasses spaces between calls. Idle time also plays a pivotal role in protecting the well-being of call center agents.The call center KPIs will be under threat. The situation will become worse if call volume gets steady as the queue will keep on increasing. This can lead to queueing as customers will have to wait for more. In case there is 0% idle time, there will be no agent available to attend the next call that comes in the call center.However, idle time is actually useful due to the following reasons: There are some workforce planners that consider idle time as wastage because they believe agents not taking calls are inefficient for the contact center. The agents’ idle time is a resource that aids in protecting KPIs against the unexpected rise in call volume in a contact center. Total seats (100%) – Occupancy% = Idle time Here’s how you can calculate agent idle time in real-time: This can be measured in either seconds or minutes.īy measuring the total idle time at any specific moment, you can acknowledge how many agents are sitting idle and since when they’ve been idle. The time at which an agent gets in a call – the time at which an agent turns off the not available status for the call. However, it can be manually calculated by the following formula: In today’s time, most contact center systems generate logs for automatically calculating the agents’ idle time and exhibiting it by the end of the day. If an agent is neither engaged over a call nor involved in after-call wrap despite logging into ACD, it means the agent is idle. Idle time plays a crucial role in both the inbound and outbound call centers and needs to be calculated for every agent in the contact center. In other words, it is the time spent by agents waiting to take the next calls. Idle time in the context of a call center can be defined as the interval that occurs between the moment an agent wraps up one interaction and the moment he gets on another call.
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